STILLEN is pleased to pay the ground freight on your qualifying order. On items that qualify for the free freight program STILLEN will pay all freight charges for Fedex Ground shipping. Tax and insurance and handling do still apply. Tax will only be applied to orders shipping to California. Insurance and handling charges of $9.95 will be added to all free freight orders. The $9.95 charge is a one time only charge for all of the applicable items on the entire order. If there is an item on an order that does not qualify for free freight, the customer will be notified prior to shipment that additional charges may apply.
Certain items are excluded, such as oversized or items requiring a truck carrier. Offer is for shipments to the continental 48 states, excluding APO or other international addresses. Sale items are excluded, unless otherwise noted. Free freight does not apply to discontinued/blowout items. For questions about eligibility please call 866-250-5542
Free Shipping also applies to phone-in orders. Please call 866-250-5542 or contact STILLEN with any questions or concerns.
IMPORTANT SHIPPING POLICIES
Our primary method of shipment is via Federal Express (FedEx). Some items may be too large or heavy to ship with FedEx and we will make appropriate arrangements in those cases. We will ship your order via FedEx ground service unless you specify otherwise. Allow 7-10 working days for shipments of in-stock goods from California to points on the east coast. Delivery within California and surrounding states is usually less than 4 days. Shipping and handling will be added to each order. In the case of credit card orders, this will be charged along with the merchandise at time of shipping. If a prepaid order has merchandise, freight and handling beyond available funds, in most cases we will ship it COD, check acceptable for the balance. If for some reason a shipment is returned to us as undeliverable ("not in" on three delivery attempts, refusals, or nonpayment), you will still be responsible for all charges and a hold will be put on all future shipments until the incurred charges have been paid. We are unable to ship via receiver's or third party shipper accounts. We are also unable to ship on your shipping account. All packages are shipped with the notation “Adult Signature Required”.
Credit Card Fraud
A recent study showed that in 2005, 1 in 20 credit card users were hit with fraud and 1 in 50 with identity theft. For merchants, credit card fraud and identity theft is in the tens of billions of dollars annually. To protect ourselves and our customers, we will at times take extra measures to ensure the legitimacy of transactions. If you have any questions about these policies, please contact customer service. STILLEN has been recognized as a leader in combating credit card fraud. When we do encounter this, we will take every step to have those responsible prosecuted to the fullest extent of the law.